“App” means the Couples Analytics mobile and web applications, including all related services, software, and content. “Company” means Couples Analytics Pty Ltd (ABN 53 678 511 932). “User” / “you” means an individual who creates an account, installs, or otherwise uses the App. “Therapist” means a qualified third‑party professional invited by Users to access selected data. “Content” means any text, audio, video, data, or other material submitted to or through the App.
2. Acceptance of Terms
By creating an account, downloading, or using the App, you accept these Terms and our Privacy Policy. If you do not agree, do not use the App.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract under applicable law.
4. Account Registration & Security
You are responsible for safeguarding login credentials and for all activity occurring under your account. The Company may suspend or terminate accounts we believe are compromised or used in breach of these Terms.
5. Subscription Plans & Payments
The App is offered on free‑trial, monthly, or annual subscription plans as displayed in‑App.
Fees are charged upfront and are non‑refundable except as required by Australian Consumer Law (ACL). We may adjust pricing or plans with 30 days’ notice; continued use after notice constitutes acceptance.
6. Therapist Access
Users may elect to share selected data with a Therapist.
The Company is not a party to and bears no responsibility for any therapeutic advice or outcomes.
Users control the scope and duration of Therapist access and may revoke it at any time.
7. User Content
You retain ownership of your Content.
You grant the Company a worldwide, royalty‑free, sublicensable licence to store, process, anonymise, and use Content solely to operate, improve, and promote the App.
You warrant that you have all rights necessary to submit Content and that it does not infringe any third‑party rights or violate law.
8. Prohibited Conduct
You must not: a. decompile, reverse engineer, or hack the App; b. use the App for unlawful, harassing, or defamatory purposes; c. upload malware or interfere with the App’s operation; d. harvest or scrape data; e. impersonate others or misrepresent affiliation.
9. Privacy & Data Security
We use end‑to‑end encryption for stored and transmitted data.
Our Privacy Policy explains how we collect, use, and disclose personal information.
Despite security measures, you acknowledge that no online service is completely secure.
10. Intellectual Property
The App, including software, design, and analytics, is owned by the Company or its licensors and is protected by Australian and international IP laws. Except for the limited licence expressly granted, no rights are transferred to you.
11. Beta Features
From time to time we may offer beta features. They are provided “as is” and may be withdrawn at any time without notice.
12. Disclaimer
The App provides informational tools and is not a substitute for professional medical, psychological, legal, or financial advice.
The App and all content are provided on an “as‑is” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for purpose and non‑infringement.
13. Limitation of Liability
To the fullest extent permitted by law, the Company, its directors, employees, and suppliers are not liable for any indirect, consequential, special, or punitive damages, or any loss of profits, revenue, data, goodwill, or relationships, arising from or related to the App. Total cumulative liability is limited to the greater of AUD 100 or the amount you paid to us in the 12 months preceding the claim.
14. Indemnity
You indemnify and hold the Company harmless from any claims, damages, and costs (including legal fees) arising from your breach of these Terms or misuse of the App.
15. Termination
We may suspend or terminate access at any time for violation of these Terms or to protect the security, integrity, or reputation of the App. Upon termination, Sections 7–18 survive.
16. Governing Law & Venue
These Terms are governed by the laws of New South Wales, Australia. Any dispute is subject to the exclusive jurisdiction of the courts of New South Wales.
17. Dispute Resolution & Binding Arbitration Before filing proceedings, you agree to attempt to resolve disputes with us informally by emailing support@couplesanalytics.com.
If unresolved after 30 days, disputes shall be referred to confidential arbitration in Sydney under ACICA Rules.Arbitration is individual; class actions are waived.
18. Changes to Terms
We may modify these Terms at any time. We will post the updated version in‑App and update the “Last updated” date. Continued use after changes constitutes acceptance.
